Cancellation & Refund Information
Last updated September 27, 2026
OnliGrow is currently beginning school partnerships. Commercial terms should be agreed clearly with each school before a paid pilot, subscription, or rollout starts.
Before a paid engagement
Demo calls, discovery conversations, and proposal discussions do not create a paid commitment unless both sides agree to one in writing.
Pilots and school deployments
The signed proposal, order form, MOU, or service agreement should state the pilot scope, fees, cancellation rights, refund terms, start date, and any non-refundable setup work. Those written terms govern the engagement.
Subscriptions and renewals
Where a school moves to a recurring subscription, renewal, cancellation, and notice requirements should be stated in the signed commercial agreement. This website does not override school-specific written terms.
Billing questions
If a school believes an invoice or payment is incorrect, contact info@onligrow.in with the organisation name, invoice reference, and the issue. We will review the request and respond with the applicable agreement terms.
Data after an engagement
Export, retention, and deletion arrangements should be defined in the school agreement and data-processing scope. They may vary depending on the service and legal requirements.
Questions before signing
Schools are encouraged to ask for the proposed cancellation, refund, support, data, and implementation terms in writing before approving a paid engagement.